Forward Management Pittsburgh Incorrect Over Late Rent

We received the following letter from Forward Management, stating that our bill of $875 is past due. However, (1) our rent is $855, so this is $20 off, and (2) our rent is paid automatically by our bank three weeks in advance (on the 15th) of every month in order to avoid ever being late. Where the extra $20 came from is unknown, as the late fee is $50.

I called Forward Management and left a message. Our account handler called us and blamed the error on the new accounting system. The new system may not be any better than the old one as the number appears made up and the rent was not actually late at all, but three weeks early.

"Thank you for your recent payment(s).

Please be aware that your account is currently past due in the amount of: $875. You need to submit this amount no later than 1/05/2015 to avoid any additional charges to your account.

Per your lease, late fees of $50.00 are charged on the 6th of each month to anyone who owes $25.00 or more on his or her account.

If you feel you have received this letter in error, please contact us immediately so that we can resolve these matters for you.

It is possible that we may require you to submit a receipt or cleared check showing as proof you paid due to the changes in our rental payment system. Please be prepared to submit this information in the event that we should need it.

We thank you for your time and prompt attention on these matters.

Sincerely,

Forward Management
(412) 254-2424
info@forwardmanagementpgh.com"