The above letter reads:
"Attention Residents of ALL Alderson St and Maeburn Rd apartments.
We have received numerous complaints that there is no hot water t the Alderson St and Maeburn Rd apartments.
We want to take this time to apologize for the inconvenience and we want you to know we are working on resolving this issue for you as soon as possible.
Our maintenance staff has been on-site working on this issue since 9am today and we are, at this time, reaching out to area plumbers to get assistance on completing the repairs to the hot water tanks for these buildings.
We were hoping to have this issue resolved for you today, but we regret to inform you that the plumber has just notified us of an additional issue. The part needed to be ordered and will be picked up and installed tomorrow morning.
The plumber and our guys will continue working on this issue until fully resolved.
If you have any additional questions or concerns, please constact our Management Office at: (412) 254-2424.
You can also contact the emergency number (after 5:30pm) at (412) 571-2733.
Thank you for your patience during this time.
Forward Management."
[Edit 11/25/13: This issue was resolved ~5 days later.]
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